I cannot get The Writing Life portal to accept the upload of the second book in the Straight To Heck series so I write to Support to fix it. Several of the staff there (and they seem to have no idea who's working on what problem so I am talking to three different people) tell me that my book is image heavy and when they preview it in ADE the images are "layered". So it must be a fixed layout e-book which they don't support. (No it's not)
I find this especially surprising that their staff has no idea of the differences between FXL and reflowable books! I do not see how Kobo can survive in this business with this lack of a general knowledge of the field in which they hope to build a business. It is absolutely amazing. I have not heard yet from the supervisor who took on the case as well but I forwarded the last email telling me an image e-book is therefore a fixed layout book. It will be interesting to see what she says. I think some support staff members are going to be due for a few lessons on Lynda.com so they get up to snuff on the jobs which they apparently got with no knowledge of EPUB.
I'm not all that concerned with getting my e-books up on Kobo as they only payout royalties twice a year which gives you some indication of how many books they will sell for you.
I know EPUB is a still somewhat new concept to a lot of folks but when you are a seller it would seem to be common sense to know what exactly it is you're doing. I am still learning new things every day in this artform, and it is an artform and I am far from being an expert though I have had some measure of success but heck, I know way more than these people!
So long Kobo, you just weren't meant to be.