Okaaay! I tried to set up a direct account to upload e-books to Kobo. I used an aggregator with my first e-book and Kobo was among the sellers that they supply. You can link to it from my landing page on the Dan Collins page. Book's there for sale on their site. No problemo!
I cannot get The Writing Life portal to accept the upload of the second book in the Straight To Heck series so I write to Support to fix it. Several of the staff there (and they seem to have no idea who's working on what problem so I am talking to three different people) tell me that my book is image heavy and when they preview it in ADE the images are "layered". So it must be a fixed layout e-book which they don't support. (No it's not)
I find this especially surprising that their staff has no idea of the differences between FXL and reflowable books! I do not see how Kobo can survive in this business with this lack of a general knowledge of the field in which they hope to build a business. It is absolutely amazing. I have not heard yet from the supervisor who took on the case as well but I forwarded the last email telling me an image e-book is therefore a fixed layout book. It will be interesting to see what she says. I think some support staff members are going to be due for a few lessons on Lynda.com so they get up to snuff on the jobs which they apparently got with no knowledge of EPUB.
I'm not all that concerned with getting my e-books up on Kobo as they only payout royalties twice a year which gives you some indication of how many books they will sell for you.
I know EPUB is a still somewhat new concept to a lot of folks but when you are a seller it would seem to be common sense to know what exactly it is you're doing. I am still learning new things every day in this artform, and it is an artform and I am far from being an expert though I have had some measure of success but heck, I know way more than these people!
So long Kobo, you just weren't meant to be.
I cannot get The Writing Life portal to accept the upload of the second book in the Straight To Heck series so I write to Support to fix it. Several of the staff there (and they seem to have no idea who's working on what problem so I am talking to three different people) tell me that my book is image heavy and when they preview it in ADE the images are "layered". So it must be a fixed layout e-book which they don't support. (No it's not)
I find this especially surprising that their staff has no idea of the differences between FXL and reflowable books! I do not see how Kobo can survive in this business with this lack of a general knowledge of the field in which they hope to build a business. It is absolutely amazing. I have not heard yet from the supervisor who took on the case as well but I forwarded the last email telling me an image e-book is therefore a fixed layout book. It will be interesting to see what she says. I think some support staff members are going to be due for a few lessons on Lynda.com so they get up to snuff on the jobs which they apparently got with no knowledge of EPUB.
I'm not all that concerned with getting my e-books up on Kobo as they only payout royalties twice a year which gives you some indication of how many books they will sell for you.
I know EPUB is a still somewhat new concept to a lot of folks but when you are a seller it would seem to be common sense to know what exactly it is you're doing. I am still learning new things every day in this artform, and it is an artform and I am far from being an expert though I have had some measure of success but heck, I know way more than these people!
So long Kobo, you just weren't meant to be.
RSS Feed
